Refund Policy

Last updated: April 22, 2026

Overview

NextMachina subscriptions are generally non-refundable. However, we want you to be satisfied with your experience, and we handle refund requests fairly and in accordance with applicable consumer protection laws.

When Refunds May Be Issued

Refunds may be granted in the following circumstances:

• Technical errors: You were charged incorrectly due to a billing or technical issue.
• Duplicate charges: You were accidentally charged more than once for the same subscription period.
• Consumer protection rights: A refund is required under the applicable consumer protection laws in your jurisdiction.

How to Request a Refund

To request a refund, please contact us at support@nextmachina.ai with the following information:

• Your account email address
• The date of the charge
• The reason for your refund request

We aim to respond to all refund requests as quickly as possible. Each request is reviewed on a case-by-case basis.

Processing Refunds

All payments and refunds are processed by our payment provider, Paddle (Paddle.com Market Limited). Once a refund is approved, it will be issued through Paddle to your original payment method. Processing times may vary depending on your bank or payment provider.

Cancellation vs. Refund

If you wish to stop future charges, you can cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access to paid features until the end of your current billing period.
• Your subscription will not renew after the current period ends.
• No partial refunds are provided for unused time within a billing period.

For more details, see our Terms of Use.

Contact

If you have any questions about this Refund Policy, contact us at support@nextmachina.ai.